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Returns and Refunds

Can I cancel my order?

You can cancel your order at any time before receiving your dispatch notification. Unfortunately, once your order has been shipped, we are unable to cancel. To cancel your order prior to dispatch, please contact our customer services team 

Can I return a product for an exchange or refund?

You can return your order (in full or part) within 28 days from the date of purchase. For us to issue the refund, the item must be unused and in its original packaging. Please remember to include details of your order, so there is no delay to your refund.

Unfortunately, we cannot offer an exchange function.

Is there a charge to return an item?’

We do not charge any fees for handling your return, but you are responsible for paying return postage.

Where do I send my return?

Please send your returned items to:

Returns, Rust-Oleum Europe, Unit 21 White Rose Way, Follingsby Park, Gateshead, Tyne & Wear, NE10 8YX

I have received the wrong item or I am not happy with the quality?

Please contact our customer services team in the first instance, who will be happy to help with a refund or a replacement.

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