Peak Shipping Season
Please note that during peak periods, such as November and December, our usual next-day delivery promise may take a little longer due to increased demand in the courier network. We’ll continue to offer free next-day shipping labels on all orders and do our best to ensure rapid delivery; however, small delays may occur.
All orders will receive free next day shipping.
Shipping
All orders received by 4pm will be shipped on the same day. Any orders received after 4pm will be sent out the following day. For example, an order received at 7pm on Monday, will be despatched on Tuesday, for arrival on Wednesday.
Due to the special shipping requirements of these products, Rust-Oleum Tile Paints including an activator, and Universal All-Surface Paint, will be delivered Monday to Friday only.
Please note that although we process and ship orders seven days a week, some of our couriers only deliver six days a week.
Upon dispatch we will send you a tracking number and tracking links, but please be aware that it can take several hours for tracking to be updated.
Even on a next-day delivery service, some locations will still take longer to arrive, including Northern Ireland, the Highlands and UK islands – you can view the full list by clicking the below:
Returns & Cancellations
You can cancel your order for the Goods at no cost before we despatch them, although please note that our customer service department only operates between 8:45 and 17:00, Monday to Friday. Outside of these hours or during a bank holiday, a cancellation request may not be seen in time to prevent the order from going out.
Additionally, within 14 days from the date of delivery, you have the option to return your order for a full refund without providing a reason. Personalised or customised Goods cannot be returned.
To initiate a cancellation or return request, please email us at hello@rustoleumcolours.co.uk. If the goods have already been delivered and you wish to return them, you'll be responsible for the return shipping costs. Goods must be returned to us within 14 days of the date you communicated this request to to us.
For us to process your return, the items must be unopened and in their original packaging. For further details, please refer to our Terms and Conditions of Sale.