Shipping & Returns

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. 

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Please note, return postage will only be paid if the return is as a result of our error, for example an incorrect item received or a damaged item received.

Shipping

We ship all orders receive by 4pm the same day. All of our delivery options are free. Purchase five or more sachets and we will automatically upgrade you to a next day delivery (Monday-Friday), if your order is placed before 4pm.

Our standard delivery time is 3 - 5 days and is delivered by Royal Mail. Please note in busy periods this may take longer. 

We are unable to offer you the choice of a specific delivery date at this time, however all paint samples are packed in letterbox friendly packaging and so there is no need to wait at home for the postman.

Currently we are unable to deliver samples to ROI or Channel Islands.

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